In the rare event of goods being faulty, you will be entitled to a full refund or exchange (your choice), as soon as we receive them back from you. You should return the faulty item to us by the cheapest delivery service. We will refund the cost of this to you.
UK Consumer Protection Regulations
We adhere to the UK consumer Protection Regulations as follows.
the right to cancel your order at any time. You must do so in
writing by e-mail or fax.
In the meantime you must look after the goods and keep them safe, including the original packing in which they should be returned, unused.
If goods which are rejected are not faulty, the cost of returning them to us is borne by the customer. This also applies if we have to collect them, in which case we will deduct our costs from your refund.
If you decide to arrange the return then please send us your proof of postage by letter, together with your original order acknowledgement. This will enable us to trace them if they are delayed or lost in transit. Please keep a copy of these documents.
We will re-credit your payment card as soon as the goods are received back by us.
The regulations above are intended to give customers the chance to change their minds about purchasing and using goods which they have not seen before ordering. It is not intended to give customers the opportunity to test goods. Once an item is used it cannot be rejected, unless it is faulty.
Guarantees and after-sales service
We honour all our manufacturers guarantees and we will do the work for you if you need to make a claim. You will not have to deal with the manufacturer - only with us. You should also contact us for after-sales service, or if you have any queries, complaints, comments or suggestions.
Please remember, if you have any doubts or queries about the returns policy, please do not hesitate to contact us for more information.
Waster Electrical and Electronic Equipment Regulations
The Waste Electrical and Electronic Equipment (WEEE) Directive is now UK law. The legislation aims to make producers pay for the collection, treatment and recovery of waste electrical equipment. The regulations also mean that suppliers of equipment like high street shops and internet retailers must allow consumers to return their waste equipment free of charge.
The amount of WEEE we throw away is increasing by around 5% each year, making it the fastest growing waste stream in the UK.
Distributors of new Electric and Electronic Equipment (EEE) have a part to play in reducing the amount of WEEE going into landfill sites.
Walk and Ramble is obliged under these regulations to offer our customers free take-back of their WEEE on a like-for-like basis when they buy a new Electrical or Electronic product from us.
Walk and Ramble will pay for return postage of like-for-like products only including second class Royal Mail postage charges. Please do not send your items back via recorded delivery as we will only reimburse you up to value of second class postage! If you wish to participate in doing this, please email us to let us to request authorisation for like-for-like exchange and postal address. Once we have received the order and the old item we will refund the 2nd class postage costs.
For example, if a customer bought a new head torch from us we would accept their old head torch and prevent it going into a landfill site by disposing of it safely. Customers must return their WEEE item to us within 28 days of purchasing their new item.
Under the WEEE Regulations, all new electrical goods should now be marked with the crossed-out wheeled bin symbol shown below:
Goods are marked with this symbol to show that they were produced after 13th August 2005, and should be disposed of separately from normal household waste so that they can be recycled.