Walk and Ramble Returns Policy

In the rare event of goods being faulty, you will be entitled to a full refund or exchange (your choice), as soon as we receive them back from you. You should return the faulty item to us by the cheapest delivery service. We will refund the cost of this to you. 

We adhere to the UK consumer Protection Regulations as follows.

You have the right to cancel your order at any time.  You must do so in writing by e-mail or fax.
If your order has already been despatched to you, you may reject the goods even if they are not faulty, by sending us notification by e-mail or fax within 8 working days of receiving the goods. If you do this, you will then have two options: - either, return the goods to us immediately ; or make them available for us to collect during working hours. You must tell us in writing which of these two options you wish to choose. If you want us to collect, then please also telephone to make mutually convenient arrangements. 

In the meantime you must look after the goods and keep them safe, including the original packing in which they should be returned, unused.

If goods which are rejected are not faulty, the cost of returning them to us is borne by the customer. This also applies if we have to collect them, in which case we will deduct our costs from your refund. 

If you decide to arrange the return then please send us your proof of postage by letter, together with your original order acknowledgement. This will enable us to trace them if they are delayed or lost in transit. Please keep a copy of these documents. 

We will re-credit your payment card as soon as the goods are received back by us. 

The regulations above are intended to give customers the chance to change their minds about purchasing and using goods which they have not seen before ordering. It is not intended to give customers the opportunity to test goods. Once an item is used it cannot be rejected, unless it is faulty.

We honour all our manufacturers’ guarantees and we will do the work for you if you need to make a claim. You will not have to deal with the manufacturer - only with us. You should also contact us for after-sales service, or if you have any queries, complaints, comments or suggestions. 

Please remember, if you have any doubts or queries about the returns policy, please do not hesitate to contact us for more information.