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Standard
“Parcel Force 48 UK
delivery”
costs £3.50.
Premium
“Parcel Force 24 UK
delivery”
costs £10.00.
Despatch
Information
In-stock
items will be despatched either the
same day that you place your order or the next working day.
Order
acknowledgement receipt will automatically
be emailed to you. Please
print and keep this for future reference.
If you
place your order in the morning (UK time) we will normally despatch
your goods on the same working day. If you
place your order in the afternoon or evening we will normally despatch your goods the following working day. If you
place your order between Friday afternoon and Sunday,
we will normally
despatch your goods on Monday.
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Delivery area
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Delivery service
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Parcel
Force Guaranteed Delivery Time (working days)
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UK
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Parcelforce 48
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2 days
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Channel Islands
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Euro 48
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2-3 days
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Ireland
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Euro 48
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2-3 days
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Europe (EU)
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Euro 48
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2-3 days
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Rest of Europe (Non-EU)
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Euro 48
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3-4 days
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USA & Canada
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International Scheduled
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3-5 days
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Pacific Rim/Oceania
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International Scheduled
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3-10 days
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Rest of the World
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International Scheduled
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3-14 days
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Delivery
Date – special requests
If you
require delivery by a specific
deadline date, please inform us by filling in the relevent section on your
order form or via email, in order for
us to allocate the relevant postage cost to your
order.
If we
cannot meet your deadline date we will give you the option to cancel, so
long as your order has not already been despatched and you make your
special request within 24 hours of placing your order.
Out
of Stock Items
If a large order has been made for a particular product
and have put the item
out of stock then you will not be charged for the transaction.
If we
have to order the product from the
manufacturer we will send you regular updates
via e-mail on the status of your order, and will provide you with an
expected
delivery date as soon as we can.
We will
not charge your credit/debit card until
the day we despatch your order.
UK Consumer Protection Regulations
You have
the right to cancel your order at any
time.
You must
do so in writing by e-mail or fax.
If your
order has already been despatched to you, you may
reject the goods even if they are not
faulty, by sending us notification by e-mail or
fax within 8 working days of receiving the goods. If you
do this, you will then have two options: - either, return the goods to us immediately ; or make
them available for us to collect during working hours. You must tell us in
writing which of these two options you
wish to choose. If you want us to
collect, then please also telephone to make mutually convenient arrangements.
In the
meantime you must look after the goods and keep them safe, including the original packing in which they should be
returned, unused.
If goods which are rejected are not
faulty, the cost of returning them to us is borne by the
customer. This also applies if we have to
collect them, in which case we will deduct our costs from your refund.
If you
decide to arrange the return then please send us
your proof of postage by letter, together with your original order acknowledgement. This
will enable us to trace them if they are delayed or lost in transit.
Please keep a copy of these documents.
We will
re-credit your payment card as soon
as the goods are received back by us.
The regulations above are intended to give customers the chance to change their minds about purchasing and using goods which
they have not seen before ordering. It is not intended to give customers
the opportunity to test goods. Once an item is used it
cannot be rejected,
unless it is faulty.
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